In light of these difficult, and unprecedented times, the HighToyz family would like to say that our thoughts are with those affected by the virus in the U.S. and around the globe. As the world navigates the uncertainty created by COVID-19, we’re taking every precaution to ensure that our employees and our customers remain safe.


Is HighToyz open for business?

Yes, HighToyz remains fully functional. We’re still processing and shipping orders. However, processing times may be longer than usual due to distributor and shipping carrier limitations. We thank you in advance for your continued support and understanding during this global pandemic.


Have order processing and shipping timelines changed?

At least for the time being, it will take a minimum of 3-7 business days for store orders to ship out.


Why have processing timelines changed?

As COVID-19 has spread, there has been a big surge in online shopping. Likewise, due to the impact of COVID-19, extra precautions are being taken to protect the health and safety of both you and our employees. That means online order shipments may take longer than usual due to the influx of orders being received and strict health protocols that our team, distributors and wholesalers are following.


What’s the status of my order and delivery? 

You can track your order and deliveries from your HighToyz account. Once your order has shipped, you’ll receive an automatic shipping email as well as a tracking number. Shipment tracking by text message is available.


Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.